Orders & Delivery

Is delivery free?

Yes, we offer Fast & Free Express Delivery to help your dear doggo as soon as possible!

How will I know when my order has been dispatched?

An email will be sent to you within 24 hours of dispatch with your tracking number.

Help I haven't received my parcel, what should I do?

Please contact us within 30 days after placing your order, and we will do anything we can to help.

If an item has not been received it can often be found at the local sorting office awaiting collection. We will then work with the courier to get the parcel to you as soon as possible.

In the very unlikely event that your parcel is lost, we will arrange a replacement or a full refund.


Returns Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Click here for the full returns policy.

Do you have a Satisfaction Guarantee?

Absolutely! This is a core principle that we hold dear.

We offer a 60 day full money back guarantee.

FYI - Many customers see a difference in their dog’s health and wellness within a few weeks however for several of our products please allow at least 4 weeks to see optimum results!